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Website: www.blossomcart.shop
Email: info@blossomcart.shop
1. Overview
At BlossomCart, we aim to provide high-quality women’s clothing and a smooth shopping experience.
If you are not satisfied with your purchase, you may request a return or refund based on the conditions below.
2. Eligibility for Return
You may request a return within 7 days of receiving your order, if:
- The product is unused
- The product is unworn and unwashed
- All original tags, labels, and packaging are intact
- The item is in resellable condition
Non-returnable items:
- Used or damaged items
- Items without original tags
- Accessories, innerwear, clearance/sale items
- Customized or made-to-order products
3. Return Process
To request a return:
- Email us at info@blossomcart.shop with:
- Order number
- Product name
- Reason for return
- Clear photos (if defective/damaged)
- Our support team will review your request within 24–48 hours.
- After approval, we will arrange pickup (where available) or provide return instructions.
4. Refund Process
Once we receive and inspect the returned item:
- Refund will be issued within 3–7 working days
- Refunds are processed to the original payment method
- You will receive a confirmation email once your refund is released
Refund may be rejected if:
- The product is used or damaged
- Tags or packaging are missing
- The return request does not meet policy criteria
5. Exchange Policy
We offer exchanges for:
- Size issues
- Color issues (if stock available)
If the product is out of stock, a refund or store credit will be given.
6. Order Cancellation
- Orders can be cancelled within 6 hours of purchase
- After dispatch, cancellation cannot be guaranteed
- If you refuse delivery, return shipping charges may apply
7. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item:
- Email us within 48 hours at info@blossomcart.shop
- Attach 2–3 clear photos of the product and packaging
- We will replace or refund the item at no extra cost
8. Shipping Costs
- Return shipping charges may apply on size/choice returns
- For defective or incorrect products, BlossomCart covers all shipping costs
9. Store Credit
If you choose store credit:
- Credit is valid for 6 months
- Can be used on any product on our website
10. Contact Us
For returns, exchanges, or refund-related queries, feel free to contact us: